Ask Betsy anything about campus.
Admissions, enrollment, registrar requests, IT support — Betsy searches the University's knowledge base and loops in staff when a human's needed.
Betsy may escalate questions to University staff when necessary.
UV-Assist
Campus help when you need it
Get quick access to trusted university information while keeping a path open to human assistance.
Knowledge Search
Find relevant information from the University's maintained knowledge base.
Intelligent Answers
Betsy uses intent classification and retrieval to provide grounded responses.
Human Escalation
Questions requiring staff assistance can be routed to the appropriate University office.
Trusted Sources
Responses can reference the knowledge-base source used to answer the question.
How it works
Ask. Retrieve. Respond. Escalate.
Betsy first searches the University's maintained knowledge base. When the system has sufficient confidence, it provides a grounded response. When confidence is too low or the request requires human assistance, the conversation can be escalated.
Ask your question
Ask Betsy about campus services, procedures, requirements, or policies.
Betsy retrieves information
The system identifies the user's intent and retrieves relevant knowledge.
Receive an answer or human assistance
High-confidence questions receive an automated answer. Low-confidence or complex inquiries can be escalated.